Hondo, TX · Open 24/7
Water damage restoration in Hondo, TX
Burst pipe, failed water heater, storm leak or creek water under the door, we get it out and get your home dry. Emergency extraction, structural drying and cleanup for homes and businesses across Hondo and Medina County.
- Answered 24/7
- IICRC S500 drying methods
- Insurance documentation
- Written scope up front
Water in the house? Do this now
Only if it is safe to do so.
- 1Shut off the waterMain valve at the meter, or the well pump breaker on rural lots.
- 2Kill power to wet roomsAt the breaker panel, before stepping into water.
- 3Photograph everythingBefore moving or throwing anything away.
- 4Call usWe start extraction while your plumber fixes the source.
24/7
Live phone answer, nights, weekends & holidays
20
Neighborhoods & landmarks across Hondo
78861
All of Hondo plus nearby Medina County
$0
Phone consultation & on-site assessment
What we do
Water damage restoration and cleanup services in Hondo
One call covers the whole job, from pulling out the water to drying the structure and handling contamination.
Water Damage Restoration
Burst pipes, water heaters and appliance leaks. Extraction and structural drying to dry standard.
Learn moreEmergency Water Extraction
Standing water out fast, day or night. Truck-mount and portable extraction sized to the house, the barn apartment or the storefront.
Learn moreFlood Damage Restoration
Creek overflow, flash flooding and runoff under the door. Category 3 cleanup, sanitising and structural drying.
Learn moreSewage Cleanup
Toilet overflows, main-line backups and septic backflow. Contained, sanitised and cleared under the Category 3 standard.
Learn moreMold Remediation
Mold removal after leaks and floods: containment, HEPA filtration, removal and drying, done under Texas licensing rules.
Learn moreStorm Damage Restoration
Hail, wind and wind-driven rain. Emergency tarping, board-up, water extraction and drying after South Texas storms.
Learn moreFire & Smoke Damage Restoration
The water from firefighting, the soot and the smoke odour. Board-up, water removal, soot cleanup and deodorisation.
Learn more Not sure what you need?Describe what happened and we will tell you which service fits.(508) 639-3293
Why choose us
Why Hondo homeowners call us first
A restoration service built around one town, measured drying, and straight answers.
A person answers, 24/7
No voicemail and no call-back queue. Nights, weekends and holidays, someone picks up and helps you stop the water.
Focused on Hondo
We work Hondo and Medina County, so crews know the older downtown buildings, the subdivisions and the county roads.
IICRC-standard drying
Extraction and drying follow the IICRC S500 standard, with moisture readings taken every day until materials are dry.
Written scope first
You see what is wet, what can be saved and what the job involves before any work starts. No surprise line items.
Insurance-ready records
Photos, moisture maps and equipment logs from the first visit, so your adjuster sees exactly what was wet and how it was dried.
Honest about limits
We do not waive deductibles or pretend to be a plumber or roofer. We tell you which trade you need and document for them.
Our process
Four steps from your call to a dry house
No guesswork and no surprises. Here is exactly what happens after you call.
- 1
Call & assess
We answer 24/7, ask what happened and talk you through shutting off water and power safely.
- 2
Extract
Standing water comes out first with equipment matched to the flooring and the size of the loss.
- 3
Dry & monitor
Dehumidifiers and air movers run, with moisture readings logged daily until materials are dry.
- 4
Document
Photos, moisture maps and equipment logs go to you and your insurer so the claim is clear.
Why speed matters
The damage clock starts the moment water hits the floor
Most of the cost in a water loss comes from time, not the water itself. Here is what happens if it sits.
Stage 1
0–1 hour
Water spreads across floors and wicks into baseboards, carpet pad and the bottom of drywall.
Stage 2
1–24 hours
Drywall swells, particle-board cabinets and subfloor soak up water, and wood floors start to cup.
Stage 3
24–48 hours
Mold can start to grow on wet materials. Musty odours begin, and clean water starts to degrade.
Stage 4
48–72 hours
Materials that could have been dried in place now often have to be removed and replaced.
Stage 5
72+ hours
Visible mold, weakened framing and a much larger, slower, more expensive job.
Local know-how
Water damage restoration built around Hondo homes
Hondo is not Houston or San Antonio. The town mixes early-1900s brick buildings and older homes around the courthouse, slab-on-grade houses in subdivisions like Kollman Oaks, and manufactured and site-built homes on acreage along the county roads. Each takes on water differently, hides it in different places and dries at a different rate.
Burst pipes and supply-line failures
Most calls are ordinary: a washing-machine hose that splits, a water heater that rusts through, a supply line under a sink. Hard freezes add risk. The February 2021 winter storm burst pipes across Texas, and Hondo's record low is 4°F.
Crawlspaces under older homes
On pier-and-beam houses, water that leaks through the floor collects in the crawlspace, keeping joists and subfloor damp. We check under the house, not just the rooms you can see.
Slab homes and hidden moisture
On slab foundations, water spreads under laminate, vinyl plank and carpet and wicks into drywall. Moisture meters and thermal imaging find where it went, so nothing wet is closed up behind new paint.
Storms, clay soil and runoff
Medina County's expansive clay soils absorb heavy rain slowly. Hondo Creek has crested at 21 feet at its SH 173 gauge, and on April 28, 2021 a record 6.4-inch hailstone fell near Hondo. We tarp, extract, dry and document it for your claim.
Rural properties
Many county-road homes run on private wells and septic systems. Shutting off a well pump, septic backflow in saturated ground and longer drives all change how a rural water loss is handled.
Measured drying
How we dry a house properly
Drying is measured, not guessed. After extraction we set dehumidifiers and air movers for the size of the wet area and the materials involved, following the IICRC S500 standard.
- Readings taken daily from the same marked spots
- Equipment adjusted until materials match dry reference readings
- Photos, moisture maps and equipment logs from the first visit
Insurance
What your insurance usually covers
Every policy is different, but this is the usual pattern on Texas homeowners policies.
Sudden, accidental water: a burst pipe, a failed water heater, an appliance hose that split.
Rising water from outside, including creek overflow and runoff, needs separate flood coverage.
Sewer or drain backup is only covered on many policies if you added a backup endorsement.
Long-term seepage, slow leaks that went unrepaired, and wear and tear.
Not sure what you have? Check your declarations page, or call and we will help you work out what to ask your agent.
Water damage right now?
Live answer 24 hours a day. Crews dispatched across Hondo and Medina County.
Compare
How we compare
What you get from us versus the usual alternatives when water hits a Hondo home.
| What matters | Hondo Water Pros | Typical out-of-town franchise | DIY / general handyman |
|---|---|---|---|
| Phone answered by a person 24/7 | Varies | ✕ | |
| Crews focused on Hondo & Medina County | ✕ | ||
| Written scope before work starts | Varies | ✕ | |
| Moisture readings logged every day | Varies | ✕ | |
| Commercial extraction & drying equipment | ✕ | ||
| Photo & moisture documentation for insurance | ✕ | ||
| Category 3 (sewage/flood) containment | ✕ | ||
| Never offers to waive your deductible | Varies | Varies |
"Varies" means it depends on the company. Ask any provider these questions before you sign.
Where we work
Serving every part of Hondo
From the historic downtown blocks around the Medina County Courthouse to the county-road subdivisions on the edge of town.
- Historic Downtown Hondo
- Courthouse Square
- Kollman Oaks
- Alamo Acres
- Creek Wood Ranch
- Nienaber Subdivision
- Lone Oak
- Medina County Courthouse
- Medina County Museum
- Raye Theater
- St. John the Evangelist Catholic Church
- South Texas Regional Airport
FAQ
Water damage restoration in Hondo: common questions
QDo you really answer at night and on weekends?
Yes. The phone is answered 24 hours a day, 7 days a week, including holidays. Water damage does not wait for business hours and neither do we.
QWhat areas of Hondo do you cover?
All of Hondo, TX 78861: downtown and the courthouse square, subdivisions like Kollman Oaks and Nienaber, and county-road properties such as Alamo Acres and Creek Wood Ranch. We also cover the surrounding parts of Medina County.
QHow much does water damage restoration cost in Hondo?
It depends on how much area got wet, the water category (clean, grey or sewage), and how long it sat. A small clean-water leak caught quickly is a fraction of the cost of a flooded house. We give you a written scope before work begins, and when the loss is covered we can bill your insurer directly.
QWill my homeowners insurance cover it?
Sudden and accidental water, such as a burst pipe or a failed water heater, is usually covered. Rising floodwater from outside needs a separate flood policy. Sewer backup needs a backup endorsement. We document everything either way.
QHow long does drying take?
Most clean-water losses dry in three to five days. We take moisture readings every day and remove equipment only when materials reach dry standard.
QShould I call a plumber or you first?
If water is still running, shut off the main first. Then call us. We start extraction and drying while your plumber fixes the source, so the damage does not keep spreading.
Water where it should not be?
Call now. We answer 24/7 and dispatch crews across Hondo and Medina County.