FAQ

Yes. The phone is answered 24 hours a day, 7 days a week, including holidays. Water damage does not wait for business hours and neither do we.

All of Hondo, TX 78861: downtown and the courthouse square, subdivisions like Kollman Oaks and Nienaber, and county-road properties such as Alamo Acres and Creek Wood Ranch. We also cover the surrounding parts of Medina County.

It depends on how much area got wet, the water category (clean, grey or sewage), and how long it sat. A small clean-water leak caught quickly is a fraction of the cost of a flooded house. We give you a written scope before work begins, and when the loss is covered we can bill your insurer directly.

Sudden and accidental water, such as a burst pipe or a failed water heater, is usually covered. Rising floodwater from outside needs a separate flood policy. Sewer backup needs a backup endorsement. We document everything either way.

Most clean-water losses dry in three to five days. We take moisture readings every day and remove equipment only when materials reach dry standard.

If water is still running, shut off the main first. Then call us. We start extraction and drying while your plumber fixes the source, so the damage does not keep spreading.

We dispatch around the clock. Travel time depends on where you are: in-town addresses are reached fastest, and county-road properties like Alamo Acres or Creek Wood Ranch take a little longer. We give you an honest arrival window on the phone.

Often, yes, if the water was clean and it is extracted and dried within the first day or two. Carpet soaked by sewage or floodwater is not saved under the IICRC standard.

Usually not. Rising water from outside is covered by a separate flood policy (NFIP or private). Water from a burst pipe inside the house is a different claim and is usually covered by homeowners insurance.

Drywall and insulation that absorbed floodwater hold contamination that cannot be cleaned out. The standard is to remove them above the waterline, then clean and dry the framing behind.

A small overflow of clean bowl water onto tile can be cleaned by a homeowner. Anything that came from the drain line, soaked carpet or reached a wall should be handled as Category 3.

We clean, sanitise and dry the building. The line itself needs a licensed plumber, and a septic system needs a septic contractor. We document what we find to help them and your insurer.

Bleach can lighten surface staining on non-porous surfaces but does not remove mold growing inside drywall or wood. It also adds water. Porous materials with growth need to be removed.

If the visible area is 25 square feet or more, Texas rules call for an assessment by a licensed consultant, who writes the protocol. For small visible areas, the moisture source and the growth can usually be dealt with directly.

It means water got into the attic. Wet insulation and drywall hold moisture for days and can grow mold. It is worth an inspection and a moisture check soon.

We handle emergency tarping, water removal and drying. The permanent roof repair or replacement is done by a roofing contractor, and we can document the interior damage for your claim.

Firefighting water travels through floors, walls and ceilings. It needs extracting and drying just like any other water loss, or mold will follow.

In most cases, yes. It takes removing charred materials, cleaning every surface and the ductwork, and deodorising. Air fresheners only cover it up.